TERMS & CONDITIONS FOR AIRCRAFT GROUND HANDLING SERVICES AND GROUND TRANSPORTATION SERVICES

Bergen Airport (ENBR), Norway

For the purposes of these Terms & Conditions (“Terms”), the following definitions shall apply:

“GA Partner AS” means GA Partner AS, a company incorporated under the laws of Norway, providing aircraft ground handling, ground transportation and related services at Bergen Airport (ENBR) and other locations only where expressly agreed in writing.

“Customer” means the aircraft operator, airline, aircraft owner, management company, charter broker, government entity, military operator, company, individual, agent, representative, or any other party requesting, booking, accepting, paying for, or receiving Services from GA Partner AS.

“Operator” means the person, company, organisation, or entity having operational responsibility for the Aircraft, including but not limited to an AOC holder, aircraft owner, lessee, management company, government operator, or military operator.

“Passenger” means any person transported, or intended to be transported, in connection with Ground Transportation Services.

“Aircraft” means the aircraft in respect of which Services are requested or provided.

“Vehicle” means any car, van, minibus, coach, or other road vehicle used to provide Ground Transportation Services, whether operated by GA Partner AS or by a Third-Party Provider

“Ground Handling Services” means aircraft ground handling and related services provided by GA Partner AS

“Ground Transportation Services” means passenger and crew transportation, airport transfers, chauffeur services, vehicle-with-driver services, and other ground transportation services provided, arranged, or coordinated by GA Partner AS.

“Services” means collectively the Ground Handling Services and Ground Transportation Services provided, arranged, or coordinated by GA Partner AS, including but not limited to:

• aircraft arrival and departure assistance;
• aircraft coordination;
• marshalling coordination;
• parking coordination;
• passenger and crew assistance;
• baggage handling coordination;
• passenger and crew transportation;
• airport transfers;
• chauffeur services;
• vehicle-with-driver services;
• catering coordination;
• concierge assistance;
• operational ground support;
• other services expressly accepted by GA Partner AS.

“Booking” means a confirmed request for Ground Handling Services and/or Ground Transportation Services.

“Waiting Time” means time during which a vehicle and driver are required to wait beyond the applicable agreed waiting preiod due to the Customer, Passenger, flight delay, bagges delay, operational delay, or other circumstances relating to the Booking.

“Airport” means Bergen Airport (ENBR) operated by Avinor AS.

“Avinor AS” means the airport operator responsible for Bergen Airport (ENBR) and related airport charges, tariffs, and airport services.

“Third-Party Provider” means any supplier, authority, contractor, subcontractor, airport entity, transportation provider, or other service provider involved in providing services requested by or for the Customer.

“Competent Authority” means any governmental, aviation, airport, customs, immigration, security, veterinary, health, regulatory, police, road traffic or other authority having jurisdiction over the Aircraft, passengers, crew, cargo, vehicle or operation.

References to the singular include the plural and references to any gender include all genders.

Headings are included for convenience only and shall not affect interpretation.

These Terms apply to all Services provided by GA Partner AS.

These Terms shall prevail over and supersede any purchase order, procurement conditions, customer standard terms, broker terms, operator conditions, or any other terms issued by the Customer unless expressly accepted in writing by GA Partner AS. The Customer acknowledges and agrees that these Terms form an integral and binding part of the agreement between the parties upon the first occurrence of any of the following:

• requesting Services;
• submitting operational or passenger information;
• accepting a quotation;
• confirming a booking;
• permitting GA Partner AS to commence preparations;
• operating an Aircraft to or from ENBR;
• requesting or accepting Ground Transportation Services;
• receiving, using or benefiting from any Services.

Where applicable, the parties may incorporate the principles and relevant provisions of the IATA Standard Ground Handling Agreement (“SGHA”), as amended from time to time.

Any incorporation of the SGHA shall not:

• replace these Terms;
• reduce GA Partner AS’s contractual protections;
• increase GA Partner AS’s liability;
• alter payment obligations;
• limit exclusions or restrictions of liability.

In the event of any conflict or inconsistency between these Terms and any incorporated industry standard, these Terms shall prevail unless expressly agreed otherwise in writing by GA Partner AS.

GA Partner AS acts solely as a ground handling service provider. Where GA Partner AS provides or arranges Ground Transportation Services, GA Partner AS may perform such Services directly or through a Third-Party Provider.

GA Partner AS does not gurantee a particular Vehicle, driver, route, jouney time, or arrival time unless expressly agreed in writing.

GA Partner AS does not act as:

• aircraft operator;
• air carrier;
• pilot in command;
• flight dispatcher;
• flight planner;
• maintenance organisation;
• customs broker;
• immigration adviser;
• legal adviser;
• regulatory authority;
• insurer.

GA Partner AS shall have no operational control, command authority, or responsibility over:

• aircraft operation;
• flight safety;
• flight planning;
• route selection;
• crew decisions;
• passenger acceptance;
• cargo decisions;
• regulatory compliance.

The Operator and Customer remain solely responsible for the lawful, safe, and compliant operation of the Aircraft.

Services are provided:

• subject to operational availability;
• subject to Airport limitations and procedures;
• subject to safety requirements;
• subject to applicable laws and regulations;
• using commercially reasonable skill and care consistent with accepted aviation ground handling practices.

GA Partner AS does not warrant uninterrupted, delay-free, or error-free performance of Services.

GA Partner AS provides aircraft ground handling services at ENBR and such other locations only where expressly agreed in writing.

Services may include:

• aircraft arrival coordination;
• aircraft departure coordination;
• passenger and crew assistance;
• baggage coordination;
• ground support coordination;
• parking coordination;
• transportation arrangements;
• catering coordination;
• concierge-related assistance;
• other agreed ground handling activities.

Ground Transportation Services may include:

• airport transfers;
• transportation of passengers;
• chauffeur services;
• transportation between airports, hotels, residences, FBOs, offices, and other agreed locations;
• vehocle-with-driver services;
• transportation of luggage;
• VIP transportation;
• Other transportation services expressly agreed by GA Partner AS

Ground Transportation Services may be performed by GA Partner AS or by a suitably qualified and, where applicable, licensed Third-Party Provider.

The Customer acknowledges that Vehicle availability is subject to operational circumstances and that GA Partner AS may provide an equivaland or alternative Vehicle where reasonably necessary.

GA Partner AS reserves the right to determine the appropriate method, resources, personnel, and suppliers used to perform Services, taking into account:

• safety;
• airport requirements;
• operational circumstances;
• availability;
• applicable regulations.

GA Partner AS shall not be responsible for services outside the agreed scope.

Any additional services requested or required during an operation shall be subject to additional charges.

The Customer shall provide complete, accurate, and timely information necessary for the provision of Services.

Required information may include:

• aircraft registration;
• aircraft type;
• aircraft configuration;
• Operator details;
• AOC details where applicable;
• arrival and departure schedules;
• passenger information;
• crew information;
• baggage details;
• dangerous goods declarations;
• special handling requirements;
• customs and immigration information;
• security requirements;
• diplomatic requirements;
• animal transportation details;
• cargo information;
• any other information reasonably requested by GA Partner AS.

The Customer acknowledges that GA Partner AS is entitled to rely upon all information, instructions, declarations, documents, and representations provided by or on behalf of the Customer.

GA Partner AS has no obligation to independently verify:

• accuracy;
• completeness;
• authenticity;
• legality;
• regulatory sufficiency;

of information supplied by the Customer.

The Customer shall immediately notify GA Partner AS of:

• delays;
• cancellations;
• diversions;
• schedule changes;
• passenger changes;
• crew changes;
• operational changes;
• regulatory changes.

The Customer shall be responsible for all additional costs arising from incomplete, inaccurate, misleading, or delayed information.

A booking shall only become confirmed when accepted by GA Partner AS.

GA Partner AS reserves the right to decline any request without liability. Late requests, urgent requests, amendments, schedule changes, and operational changes will be accommodated only where reasonably possible and subject to availability.

Unless otherwise agreed in writing, cancellation of Aircraft Ground Handling Services shall be subject to the cancellation term stated in the applicable quotation or Booking confirmation.

Where resources, personnel, equipment, or Third-Party Provider services have already been committed, the Customer shall remain liable for all committed and non-recoverable costs.

Cancellation charges shall apply as follows unless otherwise agreed in writing:

Cancellation more than 48 hours before scheduled service:

A refund of 50% of applicable GA Partner AS service charges may be granted.

Cancellation within 24 hours before scheduled service:

No refund shall be applicable.

A no-show shall be treated as a cancellation less than 24 hours before scheduled service and shall therefor be non-refundable.

Cancellation must be received by GA Partner AS in writing. The time at which the written cancellation is receied shall determine the applicaled cancellation period.

For transportation services where the pick-up location is outside Bergen and requires the driver to commence the journey earlier than the scheduled pick-up time, the applicable cancellation period shall be calculated from the time the driver is required to commence the journey. Accordingly, a cancellation received less than 24 hours before the driver ́s required departure time shall be treated as cancellation less than 24 hours before scheduled services and shall be non-refundable.

Cancellation after resources have been committed:

The Customer remains liable for:

• committed personnel costs;
• third-party supplier costs;
• airport-related costs;
• transportation costs;
• other non-recoverable expenses.

Schedule changes, delays, diversions, and additional operational requirements may result in additional charges.

The Customer shall pay all charges relating to Services provided by GA Partner AS, including but not limited to:

• handling charges;
• personnel costs;
• overtime;
• waiting time;
• additional services;
• transportation arrangements;
• supplier costs;
• administrative charges.

Airport Charges – Avinor AS

Airport-related charges, tariffs, and fees imposed by Avinor AS, including but not limited to:

• landing charges;
• parking charges;
• passenger charges;
• security charges;
• infrastructure charges;
• airport service charges;

shall, unless otherwise agreed in writing, be invoiced directly by Avinor AS to the Customer, Operator, or other responsible party.

GA Partner AS shall have no responsibility or liability for:

• calculation of airport charges;
• invoicing by Avinor AS;
• collection of airport charges;
• payment terms imposed by Avinor AS;
• disputes relating to Avinor AS charges;
• accuracy of airport tariffs.

Any dispute, objection, or claim relating to Avinor AS charges shall be addressed directly with Avinor AS.

If GA Partner AS is required to advance, settle, coordinate, or pay any airport-related charge on behalf of the Customer, GA Partner AS shall be entitled to recover:

• the full amount paid;
• applicable administration fees;
• reasonable costs incurred.

Unless otherwise agreed in writing:

Night Service Surcharge

A 100% surcharge shall apply to Services performed between:

23:00 – 06:00 local time

Credit Card Processing Fee

Payments made by credit card shall be subject to a:

3.5% processing fee

Disbursement Handling Fee

GA Partner AS may apply a:

10% disbursement handling fee

on third-party expenses paid, advanced, or coordinated on behalf of the Customer.

All charges shall be subject to applicable taxes, duties, governmental charges, and VAT requirements.

VAT shall be applied in accordance with Norwegian tax legislation.

Where legally applicable:

• international departures from ENBR may be VAT exempt;
• ground transportation services shall be subject to 12% VAT;
• domestic aviation-related services shall be subject to applicable VAT rates, including 12% or 25% VAT where required by law.

The Customer remains responsible for all taxes, duties, fees, and assessments arising from its operation.

The Customer warrants, represents, and undertakes that:

a) all information, instructions, documents, declarations, and representations provided to GA Partner AS are accurate, complete, current, and not misleading;

b) the Aircraft is properly registered, airworthy, maintained, and legally operated in accordance with all applicable aviation requirements;

c) the Operator holds all required:

• operating certificates;
• approvals;
• permits;
• authorisations;
• licences;
• exemptions;
• governmental permissions;

required for the operation;

d) all required insurance coverage remains valid and adequate for the Aircraft operation;

e) all crew members possess valid:

• licences;
• ratings;
• medical certificates;
• visas;
• permits;
• security approvals;

required for the operation;

f) all passengers possess valid:

• passports;
• visas;
• entry permissions;
• health documentation;
• travel documents;

required for their intended journey; g) all customs, immigration, security, veterinary, health, quarantine, sanctions, export control, and regulatory requirements have been fully complied with;

h) all dangerous goods, restricted articles, special loads, animals, cargo, diplomatic items, and other regulated materials have been properly declared and handled;

i) the Customer has full authority to request Services and bind the Operator where applicable.

The Customer remains solely responsible for:

• aircraft operation;
• operational control;
• flight safety;
• crew decisions;
• passenger eligibility;
• cargo compliance;
• permits;
• regulatory compliance;
• communication with authorities.

Nothing in these Terms transfers any operational responsibility from the Customer or Operator to GA Partner AS.

GA Partner AS may provide operational assistance, coordination, and information relating to:

• customs requirements;
• immigration requirements;
• veterinary requirements;
• animal import requirements;
• quarantine;
• health requirements;
• security requirements;
• permits;
• sanctions;
• export controls;
• entry procedures.

Such assistance is provided solely as operational support.

The Customer expressly acknowledges that GA Partner AS does not provide:

• legal advice;
• regulatory advice;
• governmental approval;
• immigration approval;
• customs clearance;
• veterinary certification;
• guarantee of acceptance or entry.

The Customer remains solely responsible for independently verifying, obtaining, and complying with all applicable requirements relating to:

• Aircraft;
• passengers;
• crew;
• baggage;
• animals;
• cargo;
• operations.

Final decisions regarding:

• entry;
• clearance;
• inspection;
• detention;
• quarantine;
• approval;
• refusal;
• confiscation;

are made exclusively by the relevant Competent Authorities.

GA Partner AS shall not be liable for any:

• refusal of entry;
• refusal of clearance;
• immigration issue;
• customs issue;
• inspection;
• detention;
• quarantine measure;
• confiscation;
• penalty;
• fine;
• additional charge;
• operational disruption;
• delay;

resulting from:

• decisions of authorities;
• Customer non-compliance;
• incomplete documentation;
• inaccurate information;
• third-party actions.

Any information provided by GA Partner AS based on information received from authorities, databases, airports, suppliers, or other third parties is provided in good faith and without warranty as to:

• accuracy;
• completeness;
• applicability;
• final acceptance.

The Customer must obtain final confirmation from the relevant competent authorities where required before commencing travel or operations.

The Customer warrants that the Aircraft operation and all parties involved comply with all applicable sanctions and export control requirements.

The Customer confirms that neither the Customer, Operator, owner, beneficial owner, passenger, crew member, cargo owner, nor any associated party:

• is subject to applicable sanctions;
• appears on applicable restricted-party lists;
• is prohibited from receiving services under applicable law;
• is involved in an operation that would cause GA Partner AS to violate applicable regulations.

The Customer shall comply with all applicable:

• Norwegian sanctions;
• United Nations sanctions;
• European Union sanctions;
• United States sanctions, including OFAC restrictions where applicable;
• export control regulations;
• aviation security requirements.

GA Partner AS may immediately refuse, suspend, or terminate Services where GA Partner AS reasonably believes that:

• sanctions concerns exist;
• export control restrictions apply;
• required information cannot be verified;
• continued performance may create legal or reputational risk.

GA Partner AS shall not be liable for any consequences arising from such refusal, suspension, or termination.

GA Partner AS may arrange or coordinate services provided by Third-Party Providers, including:

• fuel suppliers;
• catering companies;
• transportation providers;
• hotels;
• maintenance organisations;
• customs brokers;
• de-icing providers;
• airport authorities;
• security providers.

Unless expressly agreed otherwise in writing, GA Partner AS acts solely as coordinator or intermediary.

Third-Party Provider services are supplied subject exclusively to the terms and conditions of the relevant provider.

GA Partner AS shall not be liable for:

• acts or omissions of Third-Party Providers;
• delays;
• cancellations;
• pricing changes;
• availability;
• service quality;
• performance failures;
• insolvency;
• operational limitations.

GA Partner AS may subcontract all or part of the Services.

GA Partner AS shall exercise reasonable care in selecting subcontractors but shall not assume responsibility for the acts, omissions, or performance of such subcontractors.

GA Partner AS may refuse, suspend, restrict, or terminate Services without liability where:

• safety may be compromised;
• airport procedures prevent performance;
• applicable law prohibits performance;
• sanctions or export restrictions apply;
• required documentation is missing;
• payment has not been received;
• financial security is insufficient;
• abusive, threatening, discriminatory, or inappropriate conduct occurs;
• operational circumstances prevent safe performance;
• the Customer provides inaccurate or incomplete information.

GA Partner AS shall not be responsible for any loss, delay, cost, claim, expense, or consequence arising from such refusal, suspension, restriction, or termination.

The Customer shall maintain adequate insurance coverage throughout the period during which Services are provided.

Such insurance shall include, where applicable:

• aircraft hull insurance;
• aviation liability insurance;
• passenger liability insurance;
• third-party liability insurance;
• any legally required insurance.

The Customer shall provide evidence of insurance upon reasonable request.

Failure to maintain appropriate insurance shall constitute a material breach of these Terms.

GA Partner AS shall provide Services using commercially reasonable skill and care consistent with accepted aviation ground handling practices. To the fullest extent permitted by applicable law, GA Partner AS shall not be liable for:

• indirect damages;
• consequential damages;
• incidental damages;
• special damages;
• punitive damages;
• exemplary damages;
• loss of profit;
• loss of revenue;
• loss of business;
• loss of contracts;
• loss of goodwill;
• reputational damage;
• loss of opportunity;
• loss of use;
• business interruption.

GA Partner AS shall not be liable for any loss arising from:

• aircraft operation;
• flight delays;
• weather;
• airport restrictions;
• ATC restrictions;
• government actions;
• customs or immigration matters;
• passenger or crew actions;
• third-party suppliers;
• Customer errors;
• inaccurate information;
• regulatory non-compliance.

GA Partner AS shall not be liable for any loss caused by circumstances outside GA Partner AS’s reasonable control.

The total aggregate liability of GA Partner AS arising out of or relating to:

• any Aircraft movement;
• any booking;
• any operation;
• any Services;

shall in all circumstances be limited to the amount actually paid by the Customer to GA Partner AS for the specific Services giving rise to the claim.

The limitations and exclusions contained in these Terms shall apply regardless of whether the claim arises in contract, tort, negligence, statutory liability, or otherwise. Nothing in these Terms excludes liability that cannot legally be excluded under mandatory applicable law.

The Customer shall indemnify, defend, and hold harmless GA Partner AS, its directors, employees, representatives, agents, and subcontractors against all claims, losses, liabilities, damages, penalties, fines, costs, and expenses arising from:

• breach of these Terms;
• inaccurate or incomplete information;
• aircraft operation;
• passenger or crew conduct;
• baggage or cargo matters;
• customs violations;
• immigration violations;
• sanctions violations;
• export control violations;
• regulatory breaches;
• claims by third parties relating to the Customer’s operation.

This indemnity shall include reasonable legal costs and expenses.

The indemnity shall not apply to the extent that a loss is caused solely by GA Partner AS’s gross negligence or wilful misconduct.

GA Partner AS shall not be liable for any delay, interruption, failure, or inability to perform Services caused by events beyond its reasonable control, including but not limited to:

• adverse weather;
• airport closure;
• runway restrictions;
• ATC restrictions;
• government action;
• security incidents;
• terrorism;
• war;
• civil unrest;
• cyber incidents;
• epidemics;
• pandemics;
• labour disputes;
• fuel shortages;
• infrastructure failures;
• power failures;
• failures of Third-Party Providers.

During such circumstances, GA Partner AS may:

• suspend Services;
• modify Services;
• prioritise safety-critical operations;
• use alternative suppliers or methods.

Additional costs arising from such events shall remain payable by the Customer.

GA Partner AS and the Customer shall treat all confidential information received in connection with the Services as confidential.

Confidential information includes, without limitation:

• aircraft information;
• passenger information;
• crew information;
• operational schedules;
• commercial information;
• pricing information;
• customer details;
• security-related information;
• business information;
• technical information.

Neither party shall disclose confidential information to any third party except where disclosure:

• is required by law;
• is required by a Competent Authority;
• is necessary for the performance of Services;
• is required for safety, security, compliance, or operational purposes;
• is authorised by the other party.

GA Partner AS may disclose relevant information to:

• Avinor AS;
• airport authorities;
• aviation authorities;
• customs authorities;
• immigration authorities;
• security providers;
• Third-Party Providers;

where such disclosure is reasonably necessary to perform Services or comply with legal obligations.

The Customer acknowledges and agrees that GA Partner AS may process personal data relating to:

• passengers;
• crew members;
• operational contacts;
• representatives;
• other individuals connected with the operation.

Such processing may include:

• collection;
• storage;
• communication;
• transfer;
• operational use;
• regulatory disclosure.

GA Partner AS may process personal data for purposes including:

• providing ground handling Services;
• coordinating aircraft operations;
• fulfilling legal obligations;
• complying with airport and aviation requirements;
• responding to authorities;
• protecting legitimate business interests.

The Customer warrants that it has a lawful basis and all necessary permissions to provide personal data to GA Partner AS.

Where personal data is provided by the Customer, the Customer remains responsible for ensuring that such data:

• may lawfully be transferred;
• is accurate;
• is complete;
• is collected in accordance with applicable law.

GA Partner AS shall process personal data in accordance with applicable data protection legislation, including the EU General Data Protection Regulation (GDPR) where applicable.

Any claim against GA Partner AS relating to Services must:

a) be submitted in writing within thirty (30) days from the date on which the relevant Services were completed;

b) contain sufficient details regarding:

• the nature of the claim;
• the alleged circumstances;
• the amount claimed;
• supporting documentation.

Failure to submit a claim within this period shall constitute a waiver of such claim to the fullest extent permitted by applicable law.

The Customer shall remain obligated to pay all undisputed invoices regardless of any pending claim.

The submission of a claim shall not suspend, delay, or reduce any payment obligation.

To the fullest extent permitted by applicable law, GA Partner AS shall have and retain all lawful rights of:

• retention;
• lien;
• security interest;
• recovery;

over any property belonging to or controlled by the Customer or Operator that is within GA Partner AS’s possession or control.

Such property may include:

• Aircraft;
• aircraft documents;
• operational documents;
• equipment;
• baggage;
• materials;
• other property.

Such rights shall apply until all outstanding amounts owed to GA Partner AS have been paid in full.

Where legally permitted, GA Partner AS may:

• refuse release of documents;
• suspend departure-related assistance;
• suspend further Services;
• notify Avinor AS or relevant airport authorities;
• enforce available security rights;
• pursue legal recovery.

The Customer acknowledges that unpaid charges may affect the ability of the Aircraft to receive further Services or complete departure arrangements.

GA Partner AS shall exercise such rights only to the extent permitted under applicable law.

Both parties shall comply with all applicable:

• aviation laws;
• airport regulations;
• safety requirements;
• security regulations;
• customs requirements;
• immigration requirements;
• sanctions regulations;
• export control requirements;
• anti-corruption laws;
• applicable Norwegian and international legislation.

The Customer shall ensure that all persons acting on its behalf comply with applicable requirements.

GA Partner AS may refuse performance where compliance cannot reasonably be confirmed.

The Customer shall provide accurate and complete information necessary to perform the Ground Transportation Services, including where applicable:

• date and time;
• pickup location;
• destination;
• passenger name;
• number of passengers;
• flight-, train-, or boat-number;
• estimated arrival or departure time;
• luggage requirements;
• special assistance requirements;
• Vehicle requirements;
• Additional stops;
• Special security or VIP requirements

GA Partner AS may rely on information supplied by the Customer without independently verifying its accuracy.

The customer shall be responsible for additioal costs, delays, or operational consequences resulting from incompelte, inaccurate, misleading or late information.

GA Partner AS shall determine appropriate Vehicle based on the confirmed Booking and information supplied by the Customer.

GA Partner AS may substitute the Vehicle with an equivalent or reasonably suitable alternative where required by availability, safety, operational circumstances, or other reasonable considerations.

The Customer acknowledges that the specific make, model, colour, or registration of a Vehicle may not be guaranteed unless expressly confirmed in writing.

The Customer and Passenger shall be ready at the agreed pickup location and time.

The Customer is responsible for providing accurate pickup and destination information.

GA Partner AS shall not be responsible for delays or additional costs resulting from:

• Incorrect pickup information;
• Passenger delays;
• Failure to locate the Passenger;
• Inncorrect contract information;
• Baggage delays;
• Changes requested by the Passenger;
• Additional stops;
• Changes to the destination

Where Ground Transportation Services are connected to an aircraft or flight, the Customer shall provide the relevant flight number whenever possible.

GA Partner AS may monitor flight information where operationally possible but does not guarantee that all flight changes, delays, diversions, or cancellations will be identified.

Flight delays may result in additional Waiting time charges in accordance with Clause 23.5

The first 45 minutes of waiting time shall be included in the agreed transportation price unless otherwise agreed in writing

Where waiting or delay axceeds 45 minutes, GA Partner AS shall be entitled to charge:

NOK 950 per commenced hour, excluding VAT

Waiting Time may arise from, including but not limited to:

• Flight delays;
• Delayed Passengers;
• Baggage delays;
• Customs or immigration procedures;
• Security procedures;
• Passenger not being ready;
• Changes to pickup instructions;
• Additional stops;
• Route changes;
• Other delays relating to the Booking

Additional stops, route changes, detours, waiting periods or changes to the agreed transportation itinerary may result in additional charges.

Where practicable, GA Partner AS shall advise the Customer of such charges before providing the additional services. Where immediate operational circumstances make prior confirmation imporacticable, GA Partner AS may perform the additional service where reasonably necessary and charge the applicable additional amount.

A 50% public holiday surcharge shall apply to Ground Transportation Services performed between: 23:00 and 06:00 local time.

A 50% public holiday surcharge shall apply to Ground Transportation Services performed on Norwegian public holidays/bank holidays.

It is the Customer ́s responsibility to verify whether the requested date falls on a Norwegian public holiday.

Unless others agreed in writing, the night surcharge and public holiday surcharge shall be cumulative where both apply to the same Service.

The Customer shall ensure that all Passengers comply with applicable laws, safetly requirements, and reasonable instructions from the driver.

GA Partner AS and/or the driver may refuse, suspend, or teminate transportation where a Passenger:

• Behaves abusively, aggressively, threateningly, or unlawfully
• Creates a safety risk
• Refuses reasonable safety instructions
• Attempts to damage the Vehicle
• Carries prohibited or dangerous items
• Is intoxicated to a degree that creates a safety concern
• Otherwise creates circumstances making continued transportation unsafe or unlawful

Where transportation is refused or terminated due to the conduct of the Customer or Passenger, no refund shall be due and GA Partner AS may recover reasonable resulting costs.

The Customer shall notify GA Partner AS in advance of:

• Oversized luggage
• Excessive luggage
• Sporting equipment
• Special equipment
• Fragile items
• Other items requiring additional transportations capacity.

GA Partner AS may require an alternative or additional Vehicle where the luggage cannot safely be accommodated.

The Customer shall be responsible for damage caused to a Vehicle by the Customer or Passenger beyond ordinary wear and tear.

GA Partner AS may charge reasonable costs for:

• Extraordinary cleaning;
• Damage;
• Loss of Vehicle equipment;
• Removal of phibited substances;
• Other reasonable costs arising from Passenger conduct.

The Customer shall inform GA Partner AS in advance of any requirement for:

• Child seats;
• Boster seats;
• Wheelchair access;
• Mobility assistance;
• Special assistance;
• Other special transportation requirements.

Such services are subject to availability and may incur additional charges. The Customer is responsible for providing accurate information concerning the age, sixe, number and reqirements of Passengers requiring special equipment.

Ground Transportation Services shall be performed using reasonable commercial skill and care.

To the fullest extent permitted by applicable law, GA Partner AS shall not be liable for;

• Traffic congestion;
• Road closures;
• Accidents caused by third parties;
• Adverse weather;
• Airport restrictions;
• Flight delays or cancellations;
• Passenger delays;
• Customs or immigration procedures;
• Police or government measures;
• Inaccurate information supplied by the Customer;
• Missed flights or connections;
• Actions or omissions of Passengers;
• Third-Party Providers;
• Circumstances outside GA Partner AS ́s reasonable control.

GA Partner AS does not guarantee a specific journey time or arrival time unless expressly agreed in writing.

To the fullest extent permitted by applicable law, GA Partner AS shall not be liable for indirect, consequential, incidental, special, punitive, or economic losses, including loss of profit, revenue, business, contracts, opportunity, goodwill, or reputation.

Nothing in these Terms shall exclude or limit liabiliry that cannot legally be excluded or limited under mandatory Norwegian law.

Nothing in these Terms creates or shall be interpreted as creating:

• a partnership;
• joint venture;
• agency relationship;
• employment relationship;
• fiduciary relationship.

The Customer has no authority to:

• represent GA Partner AS;
• create obligations on behalf of GA Partner AS;
• make commitments on behalf of GA Partner AS.

GA Partner AS acts solely as an independent service provider.

The Customer agrees that electronic communications shall constitute valid written communication.

This includes:

• emails;
• electronic booking confirmations;
• operational messages;
• digital approvals;
• electronic instructions.

Such communications shall be admissible evidence of:

• requests;
• confirmations;
• approvals;
• instructions;
• amendments.

GA Partner AS may rely on communications received from authorised Customer representatives.

The Customer is responsible for ensuring that contact information and authorised representatives are accurate and current.

The Customer may not assign, transfer, subcontract, or otherwise dispose of any rights or obligations under these Terms without prior written approval from GA Partner AS.

GA Partner AS may assign or transfer its rights and obligations to:

• an affiliated company;
• successor entity;
• purchaser of relevant business activities.

If any provision of these Terms is determined by a competent authority or court to be invalid, unlawful, or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable.

The remaining provisions shall remain in full force and effect.

Failure or delay by GA Partner AS to enforce any right or provision shall not constitute:

• a waiver;
• abandonment of rights;
• acceptance of breach.

Any waiver must be expressly made in writing by GA Partner AS.

The following provisions shall survive completion or termination of Services:

• payment obligations;
• liability limitations;
• exclusions;
• indemnities;
• confidentiality;
• data protection;
• claims limitations;
• governing law;
• dispute resolution.

These Terms shall be governed exclusively by the laws of Norway.

Norwegian conflict of law rules shall not apply.

Any dispute, claim, or controversy arising out of or relating to:

• these Terms;
• Services;
• quotations;
• bookings;
• operations;
• the relationship between the parties;

shall be subject exclusively to the jurisdiction of the ordinary courts of Norway.

The agreed legal venue shall be:

Bergen District Court (Bergen tingrett) Norway

unless mandatory law requires otherwise.

These Terms constitute the entire agreement between GA Partner AS and the Customer relating to the Services.

These Terms replace and supersede all prior:

• discussions;
• correspondence;
• proposals;
• understandings;
• customer conditions;
• procurement terms;

relating to the subject matter.

Any Customer terms, purchase orders, or conditions shall have no effect unless expressly accepted in writing by GA Partner AS.

GA Partner AS reserves the right to amend these Terms from time to time.

The applicable version shall be the version in force on the date the Services are requested or accepted unless otherwise agreed in writing.

By the first occurrence of any of the following actions:

• requesting Services;
• booking Services;
• accepting a quotation;
• providing operational information or instructions;
• confirming an operation;
• operating an Aircraft to or from Bergen Airport (ENBR);
• permitting GA Partner AS to commence preparations;
• receiving, using, or benefiting from any Services provided by GA Partner AS;

the Customer shall be deemed to have accepted these Terms & Conditions in their entirety and agrees to be legally bound by them.

Acceptance shall occur regardless of whether the Customer has separately signed these Terms, unless a written agreement expressly executed by GA Partner AS states otherwise.

The Customer further confirms that it has authority to accept these Terms on behalf of itself, the Operator, the Aircraft owner, and any other party for whom Services are requested.